Remote Support & Helpdesk
service solutions that meet the challenges of today’s high speed on-demand businesses
Helpdesk may be for you if…
- Your staff is constantly having technical problems.
- Your IT person is leaving ( or has already left...)
- You want to provide quickly resolve technical issues before they impact productivity.
- You are getting charged by service call from your current helpdesk.
- You have discovered your current IT team can't keep up with user request.
- You are growing and need to solve support issues.
Your Goals Are Too Important To Be Stopped By IT Problems
Don't be held back anymore! BTSG allows you to leverage the profound
power of technology to grow your business.
Helpdesk Services Will Enable You To…
Scale Your Business While Minimizing CapEx
Collaborate With Others and Work With Flexibility
Achieve Compliance and Security Standards
What Does Helpdesk Do?
BTSG’s helpdesk service delivers business hours technical support and remote control to our clients at lightning speed. Our clients have their phone calls and chat sessions answered in under 32 seconds with support request resolved within 24 hours. If that sounds like a dream, then let us make it your reality.
However, if you are focused on the speed of support request, you may be asking the wrong question. How about asking, “How can problems be prevented in the first place?” At Business Technology Solutions Group (BTSG), we not only provide all of the onsite and offsite technical service our clients need, we get to the ROOT CAUSE of the technology problems. This leads to fewer issues and technology that just works!
Our client’s look at us as a trusted business partner who can help them solve complex IT challenges, but more importantly, build a predictable IT system that they can trust to support their organization. Business Technology Solutions Group is affordable as well, we will manage all of your IT services for a flat-rate fee so you can focus on your business.
When you sign up with our helpdesk service, here are some of the substantial benefits:
- Tailored Packages – We know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
- Predictable costs 24/7 – Business Technology Solutions Group doesn’t charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
- Ramped up productivity – Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
- Vendor Independence – Being vendor independent means that BTSG will never try to choose a solution just because we have a relationship with a vendor. We will always work to get the best technology solution for your organization at the best value for your dollars.
- We are always available – Part of what makes our managed services so exceptional is that we are always available, regardless of time or holiday.
You can rest easy when you put your IT support needs in our hands. Contact us today for more information.
What People Are Saying
I have met with several IT
firms that simply cannot bridge the gap between the tech side of IT and how to make it work for your business. With BTSG, their ability to do that was what set them apart. I highly recommend BTSG to any organization.
I have worked with BTSG for my IT solutions for over 8 years now. My business is better because the relationship with Steve and his crew. Highly recommend Business Technology Solutions Group.
We have had the pleasure of working with BTSG for over a year now. They are a very professional company and do us a very good job! They are always on time when we need them! I would endorse them to anyone looking for Professional IT
BTSG has taken care of MGE for many years for our IT needs and they keep us up and running. The speed of technology and communications is very important in today’s world and they have been a great help to MGE!!!
We're Here To Help!
506 7th Street
Wichita Falls, TX 76301
M-F: 8am - 5PM