Remote Support & Helpdesk
Certified Technical Support Experts are Only a Phone Call Away.
What Does Helpdesk Do?
BTSG’s helpdesk service delivers business hours technical support to our clients at lightning speed. Our clients have their phone calls and chat sessions answered in under 32 seconds with support request resolved within 24 hours. If that sounds like a dream, then let us make it your reality.
However, if you are focused on the speed of support request, you may be asking the wrong question. How about asking, “How can problems be prevented in the first place?” At Business Technology Solutions Group (BTSG), we not only provide all of the onsite and offsite technical service our clients need, we get to the ROOT CAUSE of the technology problems. This leads to fewer issues and technology that just works!
Our client’s look at us as a trusted business partner who can help them solve complex IT challenges, but more importantly, build a predictable IT system that they can trust to support their organization. Business Technology Solutions Group is affordable as well, we will manage all of your IT services for a flat-rate fee so you can focus on your business.
When you sign up with our helpdesk service, here are some of the substantial benefits:
Tailored Packages
We know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
Predictable costs 24/7
Business Technology Solutions Group doesn’t charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
Ramped up productivity
Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
Vendor Independence
Being vendor independent means that BTSG will never try to choose a solution just because we have a relationship with a vendor. We will always work to get the best technology solution for your organization at the best value for your dollars.
We are always available
Part of what makes our managed IT services so exceptional is that we are always available, regardless of time or holiday.
You can rest easy when you put your IT support needs in our hands
Helpdesk may be for you if…
Your staff is constantly having technical problems.
You want to quickly resolve technical issues before they impact productivity.
Your IT person is leaving ( or has already left…)
You are getting charged by service call from your current helpdesk.
You have discovered your current IT team can’t keep up with user requests.
You are growing and need to solve support issues.
Your Goals Are Too Important to be Stopped by IT Problems
Don’t be held back anymore! BTSG allows you to leverage the profound power of technology to grow your business.
“Build Beyond Borders” isn’t just a tagline — it’s our mission.
At BTSG, we believe that the best people, tools, and opportunities shouldn’t be limited by geography or outdated systems.
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Testimonials
What our clients are saying about us
IT is one less stress I have to worry about. I can sit down and know my technology is always accessible to me. BTSG can most definitely be trusted, they communicate issues very well, and their philosophy is getting to the root of the problem so you’re not facing the same issues over and over again.
Greg Shannon
Director of Development, Pivot Inc.
BTSG is very professional, quick and efficient when I had IT issues. Kyle and Steve are great to work with and really know their stuff. A+
Michael Mitchell
Independent Loan Originator, Miracle Mortgage
BTSG very responsive to my Technical needs, and have always been able to resolve any issues I have at my office.
Michael Lujan
President and CEO, All American Insurance
BTSG regularly reaches out to ensure we are satisfied with services, ask what else could be done, communicate effectively, and have our greatest success at the forefront of what they do for us.
Jennifer Goodrich
President and CEO, Pivot Inc.
Office Locations
Wichita Falls
506 7th Street
Wichita Falls, TX 76301
Oklahoma City
201 NE 50th St.
Oklahoma City, OK 73105
Hours
M-F: 8AM — 5PM