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Data Breach Damage Control: Avoid These Pitfalls

Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing. The average cost of a data breach has reached 4.88 million USD. Effective damage control requires a well-planned approach. But there are common pitfalls that can exacerbate the situation. This article will guide you through the key steps...

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Top Technologies Transforming Customer Service Today    

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations.  55% of customers like self-serve customer service over speaking to a representative. Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll...

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7 Great Examples of How AI is Helping Small Businesses

Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access tools that help in several ways. Such as streamlining operations, improving customer experiences, and boosting profits.  The rise of affordable AI solutions has opened the door for small businesses. They can leverage these powerful technologies without spending a fortune. This post will explore seven great examples of how to use artificial intelligence to succeed in...

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Optimizing Client Management with BTSG’s CRM Tagging Feature!

Optimizing Client Management with BTSG’s CRM Tagging Feature In the competitive business landscape, managing client relationships effectively is crucial for success. Keeping track of client contact information and interactions can be a daunting task, especially as your business grows. BTSG’s Marketing Toolkit addresses this challenge with its advanced CRM tagging feature. This functionality not only organizes client data but also enhances your ability to communicate, filter, and...

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Don’t Be a Victim: Common Mobile Malware Traps

Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals and malware traps.  Mobile malware is often overlooked. People focus on securing their laptops or desktops. But they don’t pay as close attention to smartphone and tablet security. In 2023, attacks on mobile devices increased by 50% over the prior...

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6 Tips to Troubleshoot Common Business Network Issues  

A business network is the lifeblood of operations. It’s the digital artery that pumps data through your organization. It enables everything from email to critical applications and cloud services. We will go over the 6 Helpful Tips to Troubleshoot Common Business Network Issues. When problems sever that lifeline, the consequences can be catastrophic. Communication is cut off and productivity grinds to a halt. Additionally, it can leave your customers hanging and dry up revenue streams....

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Helpful IT Service Tips to Troubleshoot Common Business Network Issues  

A business network is the lifeblood of operations. It’s the digital artery that pumps data through your organization. It enables everything from email to critical applications and cloud services.  When problems sever that lifeline, the consequences can be catastrophic. Communication is cut off and productivity grinds to a halt. Additionally, it can leave your customers hanging and dry up revenue streams. This is the stark reality of network downtime. When downtime happens, it’s...

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The Importance of Wichita Falls IT Services for Mobile Security

Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals. Thankfully, BTSG, a Wichita Falls IT Services provide essential protection to keep your device safe.  Mobile malware is often overlooked. People focus on securing their laptops or desktops. But they don’t pay as close attention to smartphone and...

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Why Securing Your Software Supply Chain is Critical

In today’s world, everything’s connected. That is why securing your software chain is critical. That includes the software your business relies on. Whether you’ve installed that software locally or use it in the cloud. Protecting the entire process that creates and delivers your software is very important. From the tools developers use to the way updates reach your computer, every step matters. A breach or vulnerability in any part of this chain can have severe consequences.  A...

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Essential Settings to Maximize Your Microsoft 365 Experience 

Microsoft 365 is a powerful suite of tools. Its essential settings to maximize your Microsoft 365 experience it helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). But to get the most out of Microsoft 365, it’s important to optimize its settings. Otherwise, you may only be using a fraction of the power you have. Ready to get more from your M365 business subscription? This blog post will guide you through essential settings to power...

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