What to look for in a Great IT Provider

So here you are, shopping for a new IT provider. Maybe you aren’t getting the value for your dollar, or maybe you recently got hacked. Regardless of the reason, now you need to figure out who to choose for a new IT company. My goal today is to show you things to look for in a great IT company. Look for these things for your next provider. Emergency protocols. When your IT person is sick, it shouldn’t put your business in jeopardy. There should be contingency plans in place...

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What Are the Most Helpful VoIP Features for Small Businesses?

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve...

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Everything You Need to Know About Microsoft Viva Sales

Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital. It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal. Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams....

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