Professional IT Management Plan
The Professional IT Package offered by BTSG is our most popular Managed IT package designed for established businesses. It comes equipped with the necessary tools and support to enhance productivity, safeguard sensitive data, and comply with regulations like PCI-DSS, HIPAA, and state cyber security laws.
The Professional package includes unlimited Helpdesk, unlimited onsite support, single sign-on, mobile device management and everything else that an established business needs for a holistic and modern IT support experience.
Subscribing to IT support from BTSG is simple and hassle-free. All you need to do is indicate the number of employees in your company and complete the checkout process without enduring lengthy sales calls or tedious presentations. Our automated onboarding process is swift, and we’ll be there to guide you every step of the way.
$155.00 / month
Get up and running without
breaking a sweat
With Bespoke onboarding an experienced BTSG onboarding engineer will come to your location, set up each computer, and spend up to two hours per user addressing and resolving technology issues with your team.
BTSG Highly Recommends Bespoke Onboarding for offices with more than 10 users.
One time fee billed per computer user that provides up to two hours of onboarding time per user to address issues and solve problems.
The Professional IT Management Plan
For businesses with 10 or more employees, managing IT systems can be a complex and challenging task. The Professional IT Management Plan is a comprehensive solution that provides a wide range of features designed to enhance your IT infrastructure’s efficiency and security.
The cornerstone of The Professional IT Management Plan is BTSG’s bespoke support application, a powerful tool that continuously monitors your system, alerting to potential issues before they occur. With the bespoke support application, BTSG can stay ahead of problems and take prompt action, ensuring that your productivity and data remain unaffected.
Our antivirus software provides robust protection for your systems, continuously detecting and eliminating threats to keep your data and systems secure. The automated patching feature ensures that your software is always up-to-date and protected against known vulnerabilities, reducing the risk of cyber-attacks.
In addition to these core features, The Professional IT Management Plan includes unlimited onsite support to address any IT issues that require a physical presence, and with unlimited remote and onsite helpdesk support, our team of IT experts is available to assist you with any questions at any time, ensuring that you can get back to work quickly and efficiently.
Our single sign-on feature allows you to log in to multiple applications with a single set of credentials, while our dark web monitoring feature alerts you when your company’s sensitive data appears on the dark web. Our IT asset and inventory reporting feature provides you with a comprehensive view of your IT assets and their current status. Finally, our end-user training program, called BTSG’s Bigger Brains, helps your team stay up-to-date with the latest technology and cybersecurity best practices, ensuring that they can work effectively and securely.
In today’s digital age, security and efficiency are of the utmost importance. With The Professional IT Management Plan, you can rest assured that your IT systems are in safe hands. Don’t let IT issues slow you down or impact your productivity. Invest in The Professional IT Management Plan today and take the first step in securing your IT infrastructure.
The Onboarding Process
Self Service Onboarding
In a self service onboarding our very first step will be to have a BTSG onboarding engineer reach out to you via email with our new client onboarding book and downloadable installer. The onboarding book tells you what to expect when working with BTSG. It covers topics like how to request help, how we prioritize issues for clients, and our security stance. The downloadable installer file will need to run on every desktop, laptop, and server that your company uses. The file installs BTSG’s bespoke support software, antivirus and other critical software that is needed to protect and manage your environment. Upon installation, our tool will document your computers and complete a basic onboarding process to further evaluate your network and infrastructure. This process is completed automatically within minutes of installation and requires no additional effort on your part.
The next step is for the onboarding engineer to set up an onboarding meeting with you. In the onboarding meeting, you will meet your account manager and the onboarding engineer. The conversation will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.
BTSG Bespoke Onboarding*
When you purchase BTSG’s Bespoke Onboarding Plan, we will send an onboarding engineer to your office. The engineer will install our customized support software, antivirus and other critical software that is needed to protect and manage your environment on all desktops, laptops and servers. The engineer will also set up onboarding stickers so that your team knows how to get ahold of us in the event of a problem. The onboarding engineer will install all critical software such as MDM, Cybersecurity Awareness Training, Password Managers and more. Finally the engineer will spend time with each employee to walk them through the new tools at their disposal and show them how to ask for help and get support.
The Onboarding engineer will also set up a face to face meeting with you, your account manager. During the face to face meeting your account manager and onboarding engineer will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.