About Business Technology Solutions Group

BTSG’s mission is to deliver fast, friendly and frustration-free managed IT services, cybersecurity services, and IT consulting services.

Our Mission

Our mission is to professionally deliver managed IT services, cybersecurity services, and IT consulting in a fast, friendly, and frustration-free manner. Our mission and our values drive our strategic plan to grow the business and help more organizations unlock the profound power of modern technology to improve their business, empower their communities, and build a better future.

I believe that our clients experience a better outcome with BTSG than with other IT firms because of our service delivery and our help with IT planning. In the future, we will continue to focus on accomplishing our mission and making a positive impact on our clients’ businesses.

About The Founder

Steve Haviland

Steve Haviland is our CEO, with 25 years of business and information technology experience, he brings significant leadership to our company. Steve is a passionate advocate for the effective and secure use of information technology in business organizations.

Steve worked in the corporate world for several decades at various organizations as an IT leader. He served in service roles such as helpdesk and field IT, then moved into management, working with teams to install, operate and maintain large scale computer networks. In 2009, he was bitten by the entrepreneurial bug, and offered to do some freelance work for our first client. After seeing the success of that engagement, Steve decided to pursue other freelance opportunities. Through contract engagements and managed service engagements, BTSG grew from a part-time side hustle into a full-fledged business.

Steve is a Rotarian, and a member of the board for 1 Million Cups of Wichita Falls. He is also a member of the Nonprofit Technology Enterprise Network and Chair of the Keep My Nonprofit Safe IT Provider Alliance which provides cybersecurity services at low cost to nonprofits.

When Steve is not leading the charge at BTSG, Steve is doing honey-do’s, taking care of his two kids, or enjoying his favorite Sci-Fi flick!

You can reach out to Steve directly at any time through the company’s main line at 940-692-1119.

Our History – Who We Are

In 2009, Southwestern R&D LLC. was founded with a mission of providing IT support to local area small businesses. The three founders were Steve Haviland, James Moore, and Chris Bybee. The fledgling company grew slowly from 2008 through 2009, establishing our first office on the corner of Callfield and Wyoming in 2011.

In 2012, Chris Bybee and James Moore exited the company. Steve Haviland acquired full controlling interest and that year rebranded the company. The company calling itself, Think of IT Computer Services, made significant progress over the next 8 years of operation. The newly rebranded company moved locations in early 2013 to downtown Wichita Falls, making its home on the second floor of the Marvin Groves Electric Building at 506 7th Street.

That same year the company expanded out of Wichita Falls and started to service accounts in neighboring cities including Fort Worth, TX and Lawton, OK. During this time, the company refined its mission, becoming a managed IT service provider with a full list of cutting edge capabilities and partnerships with major vendors including Microsoft, IBM, Juniper, Cisco, Dell, and others.

Also during this time, the company reached profitability, and worked to give back to the community. In 2017, the company was the primary sponsor for the Texoma Mini Maker Faire, an event which gave away over $20,000 in scholarships to Midwestern State University and resulted in several new businesses forming to support the maker community in Wichita Falls. In 2018, the leadership team, led by Steve Haviland, worked with other community leaders to introduce the 1 Million Cups initiative to Wichita Falls. The 1 Million Cups mission is to help startups, entrepreneurs and other small business owners identify and overcome challenges in business ownership.

One challenge the company continued to have during this time was that name recognition did not instantly connect back to the company’s mission. In 2020, the company made the difficult decision to rebrand again. This time, changing it’s name to BTSG, the Business Technology Solutions Group. As part of this new rebrand, the company adopted branding guidelines, uniforms, and worked to increase name recognition with the new brand. A new website, https://btsg.io was introduced in early 2021. BTSG now services four major markets and continues to promote many great initiatives in Wichita Falls and the communities in which it works!

What We Do

Testimonials

What our clients are saying about us

BTSG very responsive to my Technical needs, and have always been able to resolve any issues I have at my office.

Michael Lujan

President and CEO, All American Insurance

IT is one less stress I have to worry about. I can sit down and know my technology is always accessible to me. BTSG can most definitely be trusted, they communicate issues very well, and their philosophy is getting to the root of the problem so you’re not facing the same issues over and over again.

Greg Shannon

Director of Development, Pivot Inc.

BTSG is very professional, quick and efficient when I had IT issues. Kyle and Steve are great to work with and really know their stuff. A+

Michael Mitchell

Independent Loan Originator, Miracle Mortgage

BTSG regularly reaches out to ensure we are satisfied with services, ask what else could be done, communicate effectively, and have our greatest success at the forefront of what they do for us.

Jennifer Goodrich

President and CEO, Pivot Inc.