What are managed IT services?
Managed IT services refers to outsourcing the management and maintenance of a company’s information technology (IT) systems to a third-party provider. This can include hardware and software installations, updates, security, backups, and troubleshooting.
What are the benefits of using managed IT services?
The benefits of managed IT services include reduced IT costs, increased efficiency, improved security, access to a team of IT experts, proactive maintenance, and the ability to focus on core business activities.
How do I know if my business needs managed IT services?
If your business relies on technology to operate and maintain competitive advantage, then managed IT services can help you. If your in-house IT staff is stretched thin and struggling to keep up with maintenance and updates, then outsourcing to BTSG can be an efficient solution.
What kind of businesses can benefit from BTSG’s managed IT services?
BTSG’s managed IT services can benefit any size or type of business that relies on technology to operate. This includes small, medium, and large businesses across all industries.
What types of services are typically included in BTSG’s managed IT services?
Managed IT services can include a range of services such as network monitoring, cybersecurity, data backup and recovery, software updates and patching, hardware maintenance and upgrades, and help desk support. BTSG takes this a step further with e-learning, artificial intelligence, and cloud computing services that deliver extreme value to your business.
How do I ensure that my company’s data is secure when using BTSG managed IT services?
BTSG has a strong focus on cybersecurity and data protection. We offers proactive security measures such as regular security assessments, updates, and training. We have a clear plan for responding to security incidents and breaches. Additionally, we establish clear data security protocols and ensure that all of our employees understand and follow them.
How can BTSG help my company stay competitive?
By outsourcing IT management to BTSG, companies can focus on their core business activities and rely on experts to manage their technology. This allows businesses to stay up-to-date with the latest technology and remain competitive in their industry. Additionally, managed IT services can help companies adapt quickly to changes in the market and technological advances.
How quickly can BTSG respond to IT issues?
As a shared service, BTSG supports many clients with the same team of people. We know that the best way to keep your business is to deliver fast, reliable service. In order to do this we user a priority system for each issue. The highest priority issues get immediate attention, while we make take a little time to respond to the lowest priority issues. Our fastest guaranteed response time is 15 minutes while our lowest priority response time in 48 hours.
Can BTSG managed services work remotely?
Yes, many managed IT services providers offer remote support and can manage IT systems from off-site locations. This can help reduce costs and increase efficiency.
What happens if my business experiences an IT outage or data loss?
BTSG maintains disaster recovery plans to help restore systems and recover lost data in the event of an outage or data loss.
Can BTSG help my business comply with industry regulations and standards?
Yes, BTSG has experience helping businesses comply with industry-specific regulations and standards. This can help prevent costly fines and legal issues. The most common compliance requirements we deal with are PCI, NIST 800-171, and CMMC v2.
Can BTSG help my business migrate to cloud-based systems?
Yes, BTSG has experience with cloud migration and can help your business transition to cloud-based systems.
Can BTSG help with mobile device management (MDM)?
Yes, we offer MDM solutions to help businesses manage and secure their mobile devices.
What happens if my business grows or changes significantly? Will BTSG be able to keep up?
BTSG has deep experience adapting to changes in client businesses and we are able to scale our services as needed.
Can BTSG help with employee training and support?
Yes, BTSG offers training and support for employees to help them use technology more efficiently and effectively.