BTSG’s helpdesk service delivers business hours technical support to our clients at lightning speed. Our clients have their phone calls and chat sessions answered in under 32 seconds with support request resolved within 24 hours. If that sounds like a dream, then let us make it your reality.
However, if you are focused on the speed of support request, you may be asking the wrong question. How about asking, “How can problems be prevented in the first place?” At Business Technology Solutions Group (BTSG), we not only provide all of the onsite and offsite technical service our clients need, we get to the ROOT CAUSE of the technology problems. This leads to fewer issues and technology that just works!
Our client’s look at us as a trusted business partner who can help them solve complex IT challenges, but more importantly, build a predictable IT system that they can trust to support their organization. Business Technology Solutions Group is affordable as well, we will manage all of your IT services for a flat-rate fee so you can focus on your business.
BTSG has taken care of MGE for many years for our IT needs and they keep us up and running. The speed of technology and communications is very important in today’s world and they have been a great help to MGE!!!
The BTSG technician that came out this morning and brought the two new laptops and got them up and going for me was VERY efficient, polite, and made sure everything was how I wanted it!
I have worked with BTSG for my IT solutions for over 8 years now. My business is better because the relationship with Steve and his crew. Highly recommend Business Technology Solutions Group.
BTSG regularly reaches out to ensure we are satisfied with services, ask what else could be done, communicate effectively, and have our greatest success at the forefront of what they do for us.