What Does Helpdesk Do?
BTSG’s helpdesk service delivers business hours technical support to our clients at lightning speed. Our clients have their phone calls and chat sessions answered in under 32 seconds with support request resolved within 24 hours. If that sounds like a dream, then let us make it your reality.
However, if you are focused on the speed of support request, you may be asking the wrong question. How about asking, “How can problems be prevented in the first place?” At Business Technology Solutions Group (BTSG), we not only provide all of the onsite and offsite technical service our clients need, we get to the ROOT CAUSE of the technology problems. This leads to fewer issues and technology that just works!
Our client’s look at us as a trusted business partner who can help them solve complex IT challenges, but more importantly, build a predictable IT system that they can trust to support their organization. Business Technology Solutions Group is affordable as well, we will manage all of your IT services for a flat-rate fee so you can focus on your business.
When you sign up with our helpdesk service, here are some of the substantial benefits:
Tailored PackagesWe know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
Predictable costs 24/7Business Technology Solutions Group doesn’t charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
Ramped up productivityNever stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
Vendor IndependenceBeing vendor independent means that BTSG will never try to choose a solution just because we have a relationship with a vendor. We will always work to get the best technology solution for your organization at the best value for your dollars.
We are always availablePart of what makes our managed IT services so exceptional is that we are always available, regardless of time or holiday.
Helpdesk may be for you if…
Your staff is constantly having technical problems.
You want to quickly resolve technical issues before they impact productivity.
Your IT person is leaving ( or has already left…)
You are getting charged by service call from your current helpdesk.
You have discovered your current IT team can’t keep up with user requests.
You are growing and need to solve support issues.
What our clients are saying about us
I have worked with BTSG for my IT solutions for over 8 years now. My business is better because the relationship with Steve and his crew. Highly recommend Business Technology Solutions Group.
BTSG very responsive to my Technical needs, and have always been able to resolve any issues I have at my office.
I highly recommend BTSG to any organization that needs to solve an IT issue or simply enhance their business processes through the implementation of the right IT solution.
We have had the pleasure of working with BTSG for over a year now. They are a very professional company and do us a very good job! They are always on time when we need them! I would endorse them to anyone looking for Professional IT company.