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Remote Support & Helpdesk

Certified Technical Support Experts are Only a Phone Call Away.

What Does Helpdesk Do?

BTSG’s helpdesk service delivers business hours technical support to our clients at lightning speed. Our clients have their phone calls and chat sessions answered in under 32 seconds with support request resolved within 24 hours. If that sounds like a dream, then let us make it your reality.

However, if you are focused on the speed of support request, you may be asking the wrong question. How about asking, “How can problems be prevented in the first place?” At Business Technology Solutions Group (BTSG), we not only provide all of the onsite and offsite technical service our clients need, we get to the ROOT CAUSE of the technology problems. This leads to fewer issues and technology that just works!

Our client’s look at us as a trusted business partner who can help them solve complex IT challenges, but more importantly, build a predictable IT system that they can trust to support their organization. Business Technology Solutions Group is affordable as well, we will manage all of your IT services for a flat-rate fee so you can focus on your business.

When you sign up with our helpdesk service, here are some of the substantial benefits:

  • Tailored Packages
    We know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
  • Predictable costs 24/7
    Business Technology Solutions Group doesn’t charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
  • Ramped up productivity
    Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
  • Vendor Independence
    Being vendor independent means that BTSG will never try to choose a solution just because we have a relationship with a vendor. We will always work to get the best technology solution for your organization at the best value for your dollars.
  • We are always available
    Part of what makes our managed IT services so exceptional is that we are always available, regardless of time or holiday.
You can rest easy when you put your IT support needs in our hands

Helpdesk may be for you if…

  • Your staff is constantly having technical problems.
  • You want to quickly resolve technical issues before they impact productivity.
  • Your IT person is leaving ( or has already left…)
  • You are getting charged by service call from your current helpdesk.
  • You have discovered your current IT team can’t keep up with user requests.
  • You are growing and need to solve support issues.
Your Goals Are Too Important To Be Stopped By IT Problems
Don’t be held back anymore! BTSG allows you to leverage the profound power of technology to grow your business.

Testimonials

What our clients are saying about us

The BTSG technician that came out this morning and brought the two new laptops and got them up and going for me was VERY efficient, polite, and made sure everything was how I wanted it!

Marvin Peeve
Grants and Programs, North Texas Area United Way

I have worked with BTSG for my IT solutions for over 8 years now. My business is better because the relationship with Steve and his crew. Highly recommend Business Technology Solutions Group.

Michael Detrick

BTSG is very professional, quick and efficient when I had IT issues. Kyle and Steve are great to work with and really know their stuff. A+

Michael Mitchell
Independent Loan Originator, Miracle Mortgage

BTSG has taken care of MGE for many years for our IT needs and they keep us up and running. The speed of technology and communications is very important in today’s world and they have been a great help to MGE!!!

Martin Groves
MGE
Need more information about the benefits of Managed IT Services? BTSG would be happy to discuss your technology needs and business goals. Discover how Managed IT can take you from where you are, to where you need to be!