BTSG’s helpdesk service delivers business hours technical support to our clients at lightning speed. Our clients have their phone calls and chat sessions answered in under 32 seconds with support request resolved within 24 hours. If that sounds like a dream, then let us make it your reality.
However, if you are focused on the speed of support request, you may be asking the wrong question. How about asking, “How can problems be prevented in the first place?” At Business Technology Solutions Group (BTSG), we not only provide all of the onsite and offsite technical service our clients need, we get to the ROOT CAUSE of the technology problems. This leads to fewer issues and technology that just works!
Our client’s look at us as a trusted business partner who can help them solve complex IT challenges, but more importantly, build a predictable IT system that they can trust to support their organization. Business Technology Solutions Group is affordable as well, we will manage all of your IT services for a flat-rate fee so you can focus on your business.
When you sign up with our helpdesk service, here are some of the substantial benefits:
Tailored Packages
We know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
Predictable costs 24/7
Business Technology Solutions Group doesn’t charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
Ramped up productivity
Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
Vendor Independence
Being vendor independent means that BTSG will never try to choose a solution just because we have a relationship with a vendor. We will always work to get the best technology solution for your organization at the best value for your dollars.
We are always available
Part of what makes our managed IT services so exceptional is that we are always available, regardless of time or holiday.
You can rest easy when you put your IT support needs in our hands
BTSG regularly reaches out to ensure we are satisfied with services, ask what else could be done, communicate effectively, and have our greatest success at the forefront of what they do for us.
Jennifer Goodrich
President and CEO, Pivot Inc.
I have worked with BTSG for my IT solutions for over 8 years now. My business is better because the relationship with Steve and his crew. Highly recommend Business Technology Solutions Group.
Michael Detrick
BTSG very responsive to my Technical needs, and have always been able to resolve any issues I have at my office.
Michael Lujan
President and CEO, All American Insurance
I have met with several IT firms that simply cannot bridge the gap between the tech side of IT and how to make it work for your business. With BTSG, their ability to do that is what sets them apart. I highly recommend BTSG to any organization.
David Toogood
President and CEO, Work Services Corporation
Need more information about the benefits of Managed IT
Services? BTSG would be happy to discuss your technology
needs and business goals. Discover how Managed IT can
take you from where you are, to where you need to be!