Essential IT Management Plan
BTSG offers the Essential IT Package, a software-only solution that fulfills the basic IT requirements for your small office / home office or startup business at a fixed monthly price. This package includes essential software such as email, online file storage, backup, and cybersecurity, without any unnecessary frills.
Signing up for IT support from BTSG is simple and straightforward. Just indicate the number of employees you have, and proceed to checkout without enduring long sales calls or dull presentations. The onboarding process is fast and automated, and our team will be with you throughout the entire journey.
*Support services like Helpdesk and Onsite support are not included in this package, but are available at a reduced hourly rate.*
Get up and running without
breaking a sweat
With Bespoke onboarding an experienced BTSG onboarding engineer will come to your location, set up each computer, and spend up to two hours per user addressing and resolving technology issues with your team.
BTSG Highly Recommends Bespoke Onboarding for offices with more than 10 users.
One time fee billed per computer user that provides up to two hours of onboarding time per user to address issues and solve problems.
The Essential IT Management Plan
For small offices and home offices (SOHOs), managing IT systems can be a daunting task. Fortunately, The Essential Managed IT plan offers a reliable and cost-effective solution that provides a wide range of features to solve your most frustrating IT challenges.
The cornerstone of The Essential Managed IT plan is BTSG’s bespoke support application, a powerful tool that continuously monitors your system, alerting to potential issues before they occur. With the bespoke support application, BTSG can stay ahead of problems and take prompt action, ensuring that your productivity and data remain unaffected.
Our antivirus software provides robust protection for your systems, continuously detecting and eliminating threats to keep your data and systems secure. The automated patching feature ensures that your software is always up-to-date and protected against known vulnerabilities, reducing the risk of cyber-attacks.
By choosing The Essential Managed IT plan, you get access to expert support whenever you need it, and you only pay for support when you require it, saving you money on IT support costs.
In today’s digital age, security and efficiency are of the utmost importance. With The Essential Managed IT plan, you can rest assured that your IT systems are in safe hands. Don’t wait until it’s too late. Invest in The Essential Managed IT plan today and take the first step in securing your IT infrastructure.
The Onboarding Process
Self Service Onboarding
In a self service onboarding our very first step will be to have a BTSG onboarding engineer reach out to you via email with our new client onboarding book and downloadable installer. The onboarding book tells you what to expect when working with BTSG. It covers topics like how to request help, how we prioritize issues for clients, and our security stance. The downloadable installer file will need to run on every desktop, laptop, and server that your company uses. The file installs BTSG’s bespoke support software, antivirus and other critical software that is needed to protect and manage your environment. Upon installation, our tool will document your computers and complete a basic onboarding process to further evaluate your network and infrastructure. This process is completed automatically within minutes of installation and requires no additional effort on your part.
The next step is for the onboarding engineer to set up an onboarding meeting with you. In the onboarding meeting, you will meet your account manager and the onboarding engineer. The conversation will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.
BTSG Bespoke Onboarding*
When you purchase BTSG’s Bespoke Onboarding Plan, we will send an onboarding engineer to your office. The engineer will install our customized support software, antivirus and other critical software that is needed to protect and manage your environment on all desktops, laptops and servers. The engineer will also set up onboarding stickers so that your team knows how to get ahold of us in the event of a problem. The onboarding engineer will install all critical software such as MDM, Cybersecurity Awareness Training, Password Managers and more. Finally the engineer will spend time with each employee to walk them through the new tools at their disposal and show them how to ask for help and get support.
The Onboarding engineer will also set up a face to face meeting with you, your account manager. During the face to face meeting your account manager and onboarding engineer will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.