Onboarding Project
When you purchase BTSG’s Bespoke Onboarding Plan, we will send an onboarding engineer to your office. The engineer will install our customized support software, antivirus and other critical software that is needed to protect and manage your environment on all desktops, laptops and servers. The engineer will also set up onboarding stickers so that your team knows how to get ahold of us in the event of a problem. The onboarding engineer will install all critical software such as MDM, Cybersecurity Awareness Training, Password Managers and more. Finally the engineer will spend time with each employee to walk them through the new tools at their disposal and show them how to ask for help and get support.
The Onboarding engineer will also set up a face to face meeting with you, your account manager. During the face to face meeting your account manager and onboarding engineer will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.
$270.00
Get up and running without
breaking a sweat
With Bespoke onboarding an experienced BTSG onboarding engineer will come to your location, set up each computer, and spend up to two hours per user addressing and resolving technology issues with your team.
BTSG Highly Recommends Bespoke Onboarding for offices with more than 10 users.
$270/computer user
One time fee billed per computer user that provides up to two hours of onboarding time per user to address issues and solve problems.
When you purchase BTSG’s Bespoke Onboarding Project, we will send an onboarding engineer to your office. The engineer will install our customized support software, antivirus and other critical software that is needed to protect and manage your environment on all desktops, laptops and servers. The engineer will also set up onboarding stickers so that your team knows how to get ahold of us in the event of a problem. The onboarding engineer will install all critical software such as MDM, Cybersecurity Awareness Training, Password Managers and more. Finally the engineer will spend time with each employee to walk them through the new tools at their disposal and show them how to ask for help and get support.
The Onboarding engineer will also set up a face to face meeting with you, your account manager. During the face to face meeting your account manager and onboarding engineer will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.
The Onboarding Process
Self Service Onboarding
In a self service onboarding our very first step will be to have a BTSG onboarding engineer reach out to you via email with our new client onboarding book and downloadable installer. The onboarding book tells you what to expect when working with BTSG. It covers topics like how to request help, how we prioritize issues for clients, and our security stance. The downloadable installer file will need to run on every desktop, laptop, and server that your company uses. The file installs BTSG’s bespoke support software, antivirus and other critical software that is needed to protect and manage your environment. Upon installation, our tool will document your computers and complete a basic onboarding process to further evaluate your network and infrastructure. This process is completed automatically within minutes of installation and requires no additional effort on your part.
The next step is for the onboarding engineer to set up an onboarding meeting with you. In the onboarding meeting, you will meet your account manager and the onboarding engineer. The conversation will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.
BTSG Bespoke Onboarding*
When you purchase BTSG’s Bespoke Onboarding Plan, we will send an onboarding engineer to your office. The engineer will install our customized support software, antivirus and other critical software that is needed to protect and manage your environment on all desktops, laptops and servers. The engineer will also set up onboarding stickers so that your team knows how to get ahold of us in the event of a problem. The onboarding engineer will install all critical software such as MDM, Cybersecurity Awareness Training, Password Managers and more. Finally the engineer will spend time with each employee to walk them through the new tools at their disposal and show them how to ask for help and get support.
The Onboarding engineer will also set up a face to face meeting with you, your account manager. During the face to face meeting your account manager and onboarding engineer will focus on answering common questions like how you get help, and how we prioritize issues, addressing common technology issues and complaints, escalation procedures, and any remaining steps that are needed to fully implement your service plan. After the meeting our onboarding engineer will then work with you to complete your onboarding and get you set up as a satisfied client.