Blog - Page 11 of 12 - Business Technology Solutions Group

Free illustrations of Checklist Free illustrations of Checklist

Simple Setup Checklist for Microsoft Teams

Written by Steve Haviland on December 1, 2022. Posted in Microsoft, Productivity.

Microsoft Teams is a lot of things. It’s a video conferencing tool, a team messaging channel, and a tool for in-app co-authoring, just to name a few. During the pandemic, the popularity of Teams skyrocketed. User numbers for MS Teams jumped from 20 million in November 2019 to 75 million in April 2020. As of this year, Microsoft reports a user count of 270 million for the platform. This makes it the most popular business tool for team communications. But one of the things that makes the...

Free Stylish workspace with computer and simple furniture Stock Photo Free Stylish workspace with computer and simple furniture Stock Photo

7 Things to Consider When Getting a New Computer to Avoid Buyer’s Remorse

Written by Steve Haviland on December 1, 2022. Posted in IT Management.

Have you ever bought a new computer and then had buyer’s remorse a few months later? Maybe you didn’t pay attention to the storage capacity and ran out of space. Or you may have glossed over memory and experienced constant freeze-ups. An investment in a new PC isn’t something you want to do lightly. Doing your research ahead of time and consulting with a trusted friend or IT shop can help. It will keep you from making major mistakes that could come back to haunt you later. Here are several...

Free illustrations of Survey Free illustrations of Survey

7 Apps That Can Help You Improve Customer Experience in 2023

Written by Steve Haviland on December 1, 2022. Posted in Business Continuity.

Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with. In today’s world, people can order something on their phones and see it on their doorstep the next day. Keeping up with expectations means leveraging the right technology. As 2023 is on the horizon, it’s the perfect time to improve your customer...

What to look for in a Great IT Provider

Written by Steve Haviland on November 8, 2022. Posted in Business, IT Management.

So here you are, shopping for a new IT provider. Maybe you aren’t getting the value for your dollar, or maybe you recently got hacked. Regardless of the reason, now you need to figure out who to choose for a new IT company. My goal today is to show you things to look for in a great IT company. Look for these things for your next provider. Emergency protocols. When your IT person is sick, it shouldn’t put your business in jeopardy. There should be contingency plans in place...

Free Person Shopping Online Stock Photo Free Person Shopping Online Stock Photo

9 Urgent Security Tips for Online Holiday Shopping

Written by Steve Haviland on November 1, 2022. Posted in Cybersecurity.

The holiday shopping season is taking off. This means that scammers have also revved up their engines. They’re primed and ready to take advantage of all those online transactions. Don’t forget to stay safe online during the buying frenzy that occurs this time of year. An ounce of cybersecurity prevention is definitely worth a pound of cure. It can also save you from a financial or privacy nightmare. Here are some of the most critical safety tips to improve your online holiday shopping. Check...

Free photos of Checklist Free photos of Checklist

Checklist for Better Digital Offboarding of Employees

Written by Steve Haviland on November 1, 2022. Posted in Cybersecurity, IT Management.

Digital footprints cover today’s modern workplace. Employees begin making these the moment they’re hired. They get a company email address and application logins. They may even update their LinkedIn page to connect to your company. When an employee leaves a company, there is a process that needs to happen. This is the process of “decoupling” the employee from the company’s technology assets. This digital offboarding is vital to cybersecurity. You don’t want a former employee...

Everything You Need to Know About Microsoft Viva Sales

Written by Steve Haviland on November 1, 2022. Posted in Business, Microsoft.

Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital. It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal. Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams....

red padlock on black computer keyboard red padlock on black computer keyboard

Insider Threats Are Getting More Dangerous! Here’s How to Stop Them

Written by Steve Haviland on November 1, 2022. Posted in Cybersecurity.

One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection. Because insiders have authorized system access, they bypass certain security defenses. Such as those designed to keep intruders out. Since a logged-in user isn’t seen as an intruder, those security protections aren’t triggered. There are three troubling...

Free photos of Ransomware Free photos of Ransomware

Simple Guide to Follow for Better Endpoint Protection

Written by Steve Haviland on November 1, 2022. Posted in Cybersecurity.

Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network. The number of endpoints a company has will vary by business size. Companies with less than 50 employees have about 22 endpoints. Small businesses with 50-100 employees have roughly 114. Enterprise organizations with 1,000+ employees average 1,920 endpoints. Each of those devices...

Free photos of Voicemail Free photos of Voicemail

What Are the Most Helpful VoIP Features for Small Businesses?

Written by Steve Haviland on November 1, 2022. Posted in Business.

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve...